where's My refund?

Generally:

• The IRS doesn’t normally initiate contact with taxpayers by email.
• The agency does not send text messages or contact people through social media.
• When the IRS needs to contact a taxpayer, the first contact is generally by letter through U.S. Postal Service.  **Scammers may send fake letters through the mail, and in some cases will claim they already notified a taxpayer by U.S. mail.**
• Depending on the situation, IRS employees may first call or visit a taxpayer. In some instances, the IRS will send a letter or written notice in advance, but not always.
• IRS revenue agents or tax compliance officers may call a taxpayer or tax professional before/after mailing a notice to confirm an appointment or to discuss items for a scheduled audit.
• IRS revenue officers and agents routinely make unannounced visits to a taxpayer’s home or place of business to discuss taxes owed, delinquent tax returns or a business falling behind on payroll tax deposits. IRS revenue officers will request payment of taxes owed by the taxpayer. However, taxpayers should remember that payment will never be requested to a source other than the U.S. Treasury.
• When visited by someone from the IRS, the taxpayers should always ask for credentials.